Barclays profits upset customers


1	Explain why Barclays' high profits were not welcomed by its staff 
	and customers.

2	'Quality control is essential in a manufacturing industry but it's not 
	so important in retail and service industries, such as banking.' Do you 
	agree with this view? Give reasons.

3	a) How does quality control affect safety in a transport system?

	b) If you were responsible for quality control at Railtrack, what actions 
	would you want to take?

4	Is quality control in customer service more important than in safety? 
	Explain your answer carefully.